Our panel at PAX Prime 2014. Photos by Andrew Ferguson.

jennhasablog:

HOW TO WRITE A CUSTOMER SERVICE EMAIL

by jenn bane

you’d be amazed at how many people don’t know how to write customer service emails. that’s OK, no one’s perfect. if you have a problem with a thing you ordered online, here is how to get that problem fixed as quickly as possible. 

let’s say you ordered a yo-yo and it arrived broken.

first, make sure you’re emailing the customer service department and not the CEO of the yo-yo company, although that would be pretty funny.

then write your email as follows:

DO:

  • be concise. use short sentences. no, shorter than that.
  • immediately communicate what you need. “hello, my yo-yo arrived damaged and i’d like to replace it.” (if possible, attach a photo of the damaged yo-yo.)
  • include all relevant information. “i ordered on 9/1/2014 and my order number is 69420.”
  • confirm the shipping address. “if possible, can i have a replacement yo-yo sent to the following address?”
  • format the address correctly. use line-breaks, as if you were writing the address on an envelope yourself. someone might have to copy and paste that shipping address & fixing your mistakes sucks. 
  • say thanks.
  • be patient.

DON’T:

  • bury your lead. say right away what you need and don’t include any unnecessary filler. “hello and good day to you. my name is george, i live in england and i’ve been married thirty years and i’m the proud father to four beautiful boys. it was snowing in the year of 1978 that i ordered your fine product, the yo-yo … “
  • scream at anyone.
  • type in all-caps.
  • write a wall of text. 

now do me a favor: print this out and give it to your parents and grandparents in preparation for the holidays.

Our customer service manager shares some hot tips.

There has never been a Helen Keller card in the game. 
Good job, Karlee.

There has never been a Helen Keller card in the game. 

Good job, Karlee.

doctorwhoknew:

ohhoe:

Someone got Matt Smith to sign this Cards Against Humanity card. heh.

this is beautiful

doctorwhoknew:

ohhoe:

Someone got Matt Smith to sign this Cards Against Humanity card. heh.

this is beautiful



trinandtonic:

update:

photo 4_zps462602ac.png

The cah staff names Tommy’s sister’s cat. 



Tonight at PAX.

Tonight at PAX.



We’re headed to PAX Prime!

Where we’ll be: Our space is inside the ACT theatre connected to the convention center. Room hours are 10:00 AM to 5:30 PM. We’ll sell & sign you stuff, and maybe even have some surprises for you if you ask nicely. We’re also really excited to share the room with some of our friends:

Our panel: We’ll humor your crappy card suggestions. Friday at 8:00 PM in the Sasquatch Theater.

Our comedy show: We’re hosting a night of comedy humor jokes with the Nerdologues, Improvised Star Trek and some surprise guests. Saturday at 8:00PM at The Triple Door. Doors open at 6:30PM. A few tickets might still be available here.

See you soon, Seattle.

This is the official Cards Against Humanity Tumblr.
Cards Against Humanity is a party game for horrible people.

This also the home of Jenn and Trin in the Morning, a weekly video series from our office.

Creative Commons BY-NC-SA

Ask us anything